Our Services
Luxury Experience Audits
Similar to Secret Shopping, but unlike traditional Secret Shopping services the focus isn't just on what meets a certain set of parameters for what excellent service is. Instead it's about what opportunities can be created in your guest touchpoint experiences. We will be looking for areas to create greater connection with guests in addition to highlighting what is and isn't working well.
Programs & Trainings
Once an Luxury Experience Audit has been performed, the next step is to propose individualized service and training modules. By working together we provide our clients with tailored solutions that meet their team's unique needs. A creative approach that honors the culture and individuality of your business.
Implementation & Coaching
As on ongoing service to support the newly implemented systems elevate. will build a comprehensive plan to work with the front of house managers to better support them in their roles. By acting as the liaison between upper management and front of line managers we can convey where additional support is required. Our approach is collaborative, transparent, and results-driven.
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